If you have an account or place an order with us, we will know the following:
- Your name and address plus any delivery address you set up.
- Your telephone number(s).
- Your e-mail address.
- Any notes and messages added in the comments section.
- Details of any items ordered with us.
Your telephone number will be used for order and delivery purposes.
If you hold an account with us, have opted into our mailing list or have Checked out on the website, we will occasionally email you with special offers and announcements. You can unsubscribe from this service by logging in to your account and selecting the unsubscribe from newsletter option or from the unsubscribe link that is on all our emails.
We do not store any credit or debit card details nor do we share customer details with any 3rd parties.
We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998
Any personal information is collected for the use of processing your order; you do not have to give any non-essential information. All information is collected via our website, with any payment information being collected over a secure connection.
You have the option to unsubscribe from our mailing list when you open an account, if you choose to stay on our list you will receive an email from time to time informing you of offers, news, etc. – you can request to be removed at any time.
We do use ‘cookies’ to make your shopping experience more personal. These cookies are used to remember who you are and enable you to save items into your basket, so you can continue shopping later.
Credit Card Fraud Warning
We take credit card fraud very seriously. We will prosecute to the fullest extent of the law. All orders have strict security clearance protocols in place. We pass all details of credit card fraud to the relevant authorities and ensure that issuing banks are made aware when their client’s credit cards have been compromised.
We are fully PCI DSS compliant
The Payment Card Industry Data Security Standard (PCI DSS) is administered by the PCI Security Standards Council. The purpose of the Standard is to decrease payment card fraud across the internet and increase credit card data security. Organisations that store, transmit or process cardholder data must comply with PCI DSS. Compliance is regulated and enforced by the ‘acquiring bank’ with whom every organisation must have a merchant account.
How does the shopping cart work?
Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the ‘add to basket’ button) without having to buy them – it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the view cart link on the right-hand side of the shop pages. If you want to remove something, simply click on the red box with an “x” inside.
What are cookies?
Cookies are small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about you or your computer. When the order is completed the cookie used by this website will be deleted. No one else has access to or is able to use or copy your cookie. This small file will enable you to start shopping, then close your browser, shut down your computer and then return to this website at a later date to continue shopping with the same items in your cart.
On 26th of May 2012, new laws came into effect in the EU that affect most websites. If cookies are used in a site, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) ask that the website user (you) must give consent to the use and placing of these cookies. This site requires cookies in order to function correctly; they do not store specific information about you personally but are required to keep track of items you put in your shopping basket, etc.
Other cookies used on this site are as follows:
To provide Non Personal visitor information, for example, the number of visitors to our website daily.
How secure is the website?
We at Pure Garden do everything in our power to create the most secure online shopping experience for you possible, that includes keeping on top of our technology up-to-date, running numerous anti-spam and anti-hacking measures as well as fully, securely encrypting your data using SSL.
One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. This is why we offer and prefer you to pay via PayPal by using their secure servers.